Frequently Asked Questions
Below you’ll find answers to common questions from our customers. If you still can’t find what you need please feel free to contact us to personally answer your questions.
We’re glad you asked! Click here to see what makes our doors so special.
All of our doors are designed for ease of installation. Your secret door will arrive pre-hung and tested so installation is as simple as leveling the door and securing it to your wall. If you need assistance we recommend finding a local contractor or door installer to help.
For over 12 years, our parent company, Creative Home Engineering, has been creating fully custom secret passageways of all types for clients throughout the globe. Simply head over to www.HiddenPassageway.com so we can learn about your requirements.
Yes, 4 finish options are available – paint grade, light, medium, and dark.
One of the ways we keep quality high and cost low is by producing doors in a limited number of finish options. The time necessary to individually finish each door with a custom color would greatly increase the cost. If you need a custom color the Alder wood used in all our doors accepts stains and paints extremely well and good results can be had just by following the directions on the finish of your choice.
Unless otherwise noted on the product page most projects will ship within 3-5 days.
Safes attract attention. One of the most effective ways to protect valuables is to keep them out of sight. A safe is still a good method of keeping dangerous or valuable items out of the wrong hands but a secret door before the safe will add an important layer of protection.
Absolutely. Just find a closet, bedroom, or storage area you would like to convert to a secret room.
No. All of our systems use an electric strike powered by 8 AA batteries. Under normal circumstances this will last for a minimum of 2 years. The batteries can be easily replaced.
Our doors carry a standard warranty of 1 year on parts and materials.