We want your experience of buying a secret door from us to be extremely positive. Sometimes problems can arise during the course of doing business so we’ve set up the following conditions to be as fair as possible to everyone. If you encounter an issue along the way just contact us so we can assist you in finding a solution!
CONDITIONS
This is a legal agreement between you and hiddendoorstore.com and governs your use of the site and purchase of products as described below.
Order Placement / Exchanges / Returns
You are responsible for reviewing all product information before ordering, such as: sizes, finishes, options, etc.
If you change your mind about a standard sized product purchase prior to shipping – no problem! We can cancel and void your transaction.* Your bank will take a few days to reflect those changes.
All sales of custom-sized secret doors are final. The Hidden Door Store may provide refunds for custom orders cancelled before the start of fabrication.
If you change your mind about a purchase after the door has shipped – just return it for a full refund minus the shipping costs both ways.* Please contact us before arranging to return your product.
If you change your mind about a purchase after the door has been removed from its packaging but prior to installation – you can return it for a refund minus the shipping costs both ways and a 20% restocking fee.* The items must be in new condition. Please contact us before arranging to return your product.
Once a door has been installed or modified in any way it cannot be returned or exchanged.
*If you chose a door with a custom size or finish we cannot accept returns or process refunds.
Damages/ Repairs/ Claims
Although HiddenDoorStore does all it can to ensure the quality of our products there are times that mistakes or errors are made. In such cases, we reserve the right to provide replacement parts for the door, resulting in the door functioning as advertised.
If you accidentally cause damage to your door during installation don’t worry! We can provide replacements parts to you at a discount.
However, please be aware that in order to maintain the much lower price of our pre-designed secret doors on the Hidden Door Store, our technicians do not travel on-site for problems that arise from improper installation or non-compliant walls / floors.
Travel expenses, travel labor time, and accommodations for on-site repairs are not covered under the terms of the warranty regardless of fault and are billed at the standard installation labor rate of $150/hr. HiddenDoorStore does not reimburse for 3rd party costs resulting from warranty repairs such as uninstallation and reinstallation, finish touch-up, paint or drywall repair, storage, etc.
HiddenDoorStore is not responsible for damages resulting from improper storage, in our out of the crating material. The door and its packaging should be promptly moved to a dry and climate controlled environment after it is received.
Two Year Material & Parts Warranty
HiddenDoorStore provides a two-year warranty on all materials and parts of our products. This two year term begins on the day your project ships to you. For example: wood cracks or splits, electronic component failure, or metal fatigue will result in replacement parts being sent to you free of charge. HiddenDoorStore may deem a door beyond repair on a case by case basis. In such instances a replacement product will be provided. The costs associated with installation, finishing, etc. will not be refunded.
HiddenDoorStore will not be liable for any failure by the installer to properly install the products. In some cases, HiddenDoorStore may at its sole discretion, satisfy the warranty by requiring the customer to return the faulty products prior to HiddenDoorStore shipping a new item. Authorization must be obtained before returning any components by reaching out to contact@hiddendoorstore.com. It is the responsibility of the client to ensure that any returned product is properly packaged and crated prior to shipping, regardless of the reason for the return. Clients should retain photographs documenting the condition of the product prior to return shipping and the manner in which it was packed. Damage that occurs during return shipping that resulted from improper packaging or crating will be the responsibility of the client.
Once the item is received and diagnosed, which takes an average of 1-2 weeks, the replacement item will be returned to customer using HiddenDoorStore’s standard shipping procedures.
Installation and Assembly
All of our secret doors have been designed to achieve ideal gaps of 1/8″ or smaller when properly installed. Sometimes the gaps are outside of this range and can usually be attributed to installation error or walls that are out of plumb or level. Your results may deviate from our ideal gap conditions accordingly.
In an effort to provide you the simplest installation experience possible, all non-kit doors are assembled and tested before shipment. Some basic carpentry and handyman skills are necessary to install the door at your location. Tools are not included with product. You should seek competent assistance where necessary in assembling and installing the door. This may include a local handyman or contractor. HiddenDoorStore does not guarantee that you will be able to assemble or install the item on your own without the aid of a professional contractor. HiddenDoorStore is not responsible for improper installation, damage to the item, or any other damages resulting from your assembly or installation of the item. HiddenDoorStore is not responsible for damage to person or property due to improper assembly, use, or installation of the item.
All HiddenDoorStore bookcases have a maximum load capacity of 100 LBS.
Shipping, Receiving, and Inspection of Products
The shipping cost includes lift gate service and freight delivery to the property location assuming that adequate access for freight delivery is available. If access to the site is inadequate then the customer may be required to provide an alternate delivery location, pick the freight up at the terminal, or pay for a “white glove” delivery service. Some projects may be too large to safely offload using a lift gate alone in which case the client may be responsible for providing additional manpower or equipment to assist in offloading.
When you receive the shipment thoroughly inspect the packaging for signs of damage!
Follow the procedure below if the shipping crate or item shows damage upon inspection:
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List any damage on the trucking company receipt, which is labeled “proof of delivery” or “Bill Of Lading” (“BOL”).
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Accept the shipment but DO NOT UNPACK IT.
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Within 48 hours or receiving the package, take pictures of the damage and email them along with a description of the damage to contact@hiddenpassageway. Include your order number to assist us, if possible.
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A HiddenDoorStore representative will pursue action with the shipping company and advise you on how to proceed on a case by case basis. In some instances we may provide replacement parts while in other circumstances we may file a shipping claim and replace the door entirely.
If you find damage to the door after unpacking don’t continue your installation and contact us immediately. We will request photographs that will help us determine the cause of the damage and provide for spare parts if necessary.
The door and its packaging should be promptly moved to a dry and climate controlled environment after it is received.
Changing Delivery Destination
HiddenDoorStore will not be responsible for extra freight charges incurred if you change the delivery destination while the shipment is en-route. There is no guarantee that you will be able to change the delivery destination while the shipment is en-route. Extra freight charges may apply and will be your responsibility for any change of the delivery destination provided in your initial order.
Estimated Delivery Times
HiddenDoorStore provides estimated delivery time for convenience, and you agree not to rely on the delivery date, which is an estimate based upon our historical delivery times and information provided by third-party shipping companies.
Tracking information will be provided within 24 hours from the time the product ships.
We work with the highest caliber shipping companies; however, we cannot be liable for shipping company errors. In such instances we will do our utmost to correct the issue.
International Shipping
International shipping quotes are available. Contact us at contact@hiddendoorstore.com for a rate quote to your country.
Shipping costs for international destinations are an estimate only and typically do not include duties, taxes, or inland ground transportation from the port of entry.
All quotes given by HiddenDoorStore representatives do not include brokerage fees or taxes. Any other requirements imposed by your local government for the importation of wood or stains or any of the products you wish to buy are your responsibility to investigate. If any issues occur in your home country due to these issues, HiddenDoorStore will not be responsible for cancelation, return or refund. All Products sold internationally are sold as is. All warranty claims will be handled on a case by case basis. HiddenDoorStore does not offer refunds for international sales. You acknowledge that it is your sole responsibility, and that HiddenDoorStore will not be held liable, to know the rules and regulations of any country outside of the United States regarding taxation, customs, the importation of commodities such as wood, or any other matter. You are responsible to become familiar with the requirements of the country into which any product will be imported, including but not limited to, fumigation, investigation, or inspection requirements of any foreign government.
Anti-Burglary Guarantee
If a burglar finds your secret door, Hidden Door Store will cover the cost of anything stolen from your secret room up to twice the cost of the door itself under the following conditions:
- Claim of burglary must be made to Hidden Door Store within 30 days of the burglary.
- Client must provide copy of police report indicating forced entry to the building or residence.
- Client must provide receipts showing proof of ownership and value of stolen property.
- Please allow 90 days for payment of claim. If stolen property is recovered within 90 days, the claim on the guarantee is void.
- Maximum value to be reimbursed is equal to double the original purchase price of the door, less tax, shipping and/or installation.
Storage
In the event that the client requires the completed project to be stored by Hiddendoorstore prior to delivery, a storage fee of $200/month may apply for a typical project.
Product Dimensions
All dimensions and specification sheets for items are posted online or are available upon request. HiddenDoorStore does not know the size of your intended location of installation and it is your responsibility to determine if the door will fit in your intended location of installation. In some cases, a limited amount of work may need to be performed by a local handyman or craftsman to adjust the door to your location. If you require assistance in determining if a product will fit in your intended space please contact us directly for assistance.
For custom sized secret passageways, simply visit our parent website, www.HiddenPassageway.com.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER HIDDENDOORSTORE NOR ANY AFFILIATE, EMPLOYEE, ASSOCIATE OR AGENT THEREOF SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER RESULTING FROM IMPROPER USE OR INSTALLATION OF OUR PRODUCTS.
No Guarantee of Results
THE HIDDENDOORSTORE GUARANTEE IS LIMITED TO THE QUALITY AND FUNCTIONALITY OF THE PRODUCTS. HIDDENDOORSTORE AND ITS PARTNERS ARE NOT CONTRACTORS OR CONSULTANTS. HIDDENDOORSTORE DISCLAIMS ALL REPRESENTATIONS, WARRANTIES OR GUARANTEES REGARDING THE PRODUCT, OR THE FUNCTION, EFFECTIVENESS OR TIMELINESS OF THE SITE OR SERVICES IN MEETING YOUR OBJECTIVES. HIDDENDOORSTORE MAKES NO GUARANTEE THAT THE PRODUCT WILL FIT IN YOUR INTENDED LOCATION OF INSTALLATION OR IS APPROPRIATE FOR YOUR INTENDED USE. HIDDENDOORSTORE IS NOT RESPONSIBLE FOR ANY DESIGN OR CONSTRUCTION DECISIONS WHATSOEVER MADE BY ANY USER.
TERMS OF SERVICE
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OVERVIEW
This website is operated by Creative Home Engineering LLC. Throughout the site, the terms “we”, “us” and “our” refer to Creative Home Engineering LLC. Creative Home Engineering LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Creative Home Engineering, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Hidden Door Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Arizona, USA.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at admin@hiddendoorstore.com