HIDDEN DOORS ENGINEERED FOR SECURITY

  
 
 
 
  EXCELLENT  
  
 Based on 37 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bailey Strickland 
 
8 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I am based in Georgia and have had nothing but great experiences with this company. Delivery and installation went off perfectly with no issues. I have had two minor problems with my door at no fault of the company and each time I reached out for help they responded promptly and were amazing. Recently our battery pack had a wiring issue and they have offered to send us a new wiring pack at no charge even with us being well out of warranty by now. An amazing company all the way around. Jeff specifically is who helped us most recently and was a joy to communicate with.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Bell 
 
83 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I literally have worked with hundreds of contractors on the business side as a GC and almost as many on the personal side with as many home remodels we have done.  CHE team is the top of the list for creative thinking, critical thinking, innovating, problem solving and quality installation.  The project we dreamed of was enormous and something that has never been done before.  They accepted this challenge and executed to make our home addition very unique and special.  Since it was a 'never done before project' we encountered some unforeseen issues.  CHE team did not blink an eye to help problem solve and come up with solutions to resolve.  Their craftsmanship is second to none.  All of their team members take pride in their work and treat the project like it is their own.  Quality is NEVER sacrificed.  Needless to say, I am thoroughly impressed with everyone I have worked with at CHE.  I am a HUGE fan of Creative Home Engineering.  We are very grateful for everything that they have done for us. CHE ROCKS!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Don Kissinger 
 
86 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Although the linen cabinet hidden door I purchased looks good and functions well (at least so far), it is not built to last. The cabinet contains a substantial amount of particle board with a glue on veneer. That is not what I was expecting given their premium pricing. So this review is a heads up to anyone considering a purchase from the Hidden Door Store. Be aware that your delivered product may contain a significant amount of particle board just like cheaper products from big box retailers or Amazon. This is an update to my review. The Hidden Door Store responded very quickly to my concerns.  They pointed out their website does in fact indicate they use engineered board with laminate and stated that in their experience that material performs better than actual hardwoods. As I said, I was able to install it fairly easily and so far, it looks good and operates flawlessly.  Time will tell about the durability of their engineered wood product. I will try to remember to post an update in a couple of years.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Glenn and Maeghan Cramer 
 
124 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
After my initial concerns with Hidden Door Store, I was contacted directly by the president of the company on a Friday evening. He took the time out of his personal schedule to call me, listen to my concerns, and make every issue right without hesitation. That level of customer service is rare today and speaks volumes about the company’s commitment to their customers and reputation. While the experience started off frustrating, the way they handled the situation completely changed my perspective. 10/10 recommendation for customer service. Mistakes can happen with any company — what matters is how they respond, and Hidden Door Store absolutely stepped up and delivered. I truly appreciate the professionalism and effort shown to make things right. Extremely disappointed with this company and the way they handle customers after the sale. I purchased their DIY hidden mirror door kit specifically because the marketing video clearly demonstrated a locking mechanism integrated into the exact setup being shown. After installation, I discovered the lock system was NOT included, despite the video heavily implying otherwise. Instead of acknowledging the confusion their own marketing created, customer service shifted blame back onto me and hid behind a checkout selection box. To make matters worse, the hardware provided looked nothing like the clean black hardware shown in their promotional material. The response I received? “The zinc coating is great for accepting paint.” That is unbelievably unprofessional. It is not the customer’s job to repaint mismatched hardware just to make the product look remotely like what was advertised. At this point the door was already fully installed into a customer project, otherwise I would have completely disassembled and returned it. A quality company stands behind their product presentation and works toward a solution when a customer raises a legitimate concern. Instead, I was met with excuses, deflection, and zero accountability. The entire experience felt like once they had the sale, customer satisfaction no longer mattered. As someone who has used competing products in the past, this experience ensured I will be taking future business elsewhere. Be very cautious purchasing from this company if you expect the final product to match the professional appearance shown in their videos and advertisements.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike Ciaccio III 
 
161 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great company, the bookcase door is an amazing addition to our home. I recently had a part break that they replaced quickly and efficiently. Great customer service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 CJ 
 
218 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Okay, this is an easy 5-Star review to leave based on our hidden door purchase for our Texas home.   The quality of the hidden door/mirror along with the before and after service were both excellent.  I had a couple of issues with the door install (due to my contractors) but Jeff at the Hidden Door Store jumped in and resolved the problems immediately.   I'd definitely do business with them again and would recommend without hesitation.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Russell Dennert 
 
360 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+2
The door arrived in good condition, installed as expected and works well. I am very happy with this purchase.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Geoff Pugh 
 
406 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
this product is the highest quality you can buy. if i could make my house larger i would do so just to have a couple more hidden doors!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Geoffrey Preston 
 
442 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service and quality product.  I built in a custom panel door and the team was very responsive and detailed throughout the entire process, ensuring the design and measurements were correct, reviewing carpentry approach, etc.  Would absolutely use them for another project.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Miko Yi 
 
460 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
Excellent customer service from start to finish! Jeff was exceptional; he thoroughly answered my questions and made me at ease—and the shipping was also exceptional. It was well packed and when we finally opened it for install several months after purchase—everything was intact-nothing was broken. This is just a couple of pics
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard 
 
583 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I am exceptionally pleased with my purchase from Hidden Door Store. The door was well made and professionally finished. I contacted them several times with questions and they were very prompt and helpful getting back with me. I highly recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brandon Kuykendall 
 
716 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent and prompt customer service. End product (DIY Hidden Door Kit), was high quality/engineering and would purchase from them again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bob Goldsand 
 
758 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+2
Unbelievable craftsmanship and customer service, I couldn’t be happier with the end product.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Eric Edwards 
 
772 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I love my hidden door. It really adds a cool factor to my home office. Door was build great and the instructions and video are extremely great. Customer service was A++. I needed some hardware, I called and I think I got the owner, he sent me the items I needed the next day. Can’t say enough great things. Thanks again!!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael Click 
 
773 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We are very happy with the team here at hidden door. The customer services is really some of the best!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Leah Martin 
 
773 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I absolutely love my hidden door bookshelf. Love it! These guys are amazing to order from! They’re responsive and make a great product. Hands down the best company to order your hidden door from
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jae Cho 
 
952 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great product. We are featuring them in many of our model homes and they are a big hit with our customers!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brendan Moylan 
 
1063 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Our children and their friends love it. Even  adults love to pull the book off the shelf and have the bookcase swing open.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Erika Hoversten 
 
1114 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Beautiful doors.  Ordered a mirror and bookcase door for a client.  Easy ordering and great communication from the company. Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 My Infidel 
 
1130 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I was kind of hesitant spending as much money as I did, but remember the saying…you get what you pay for, well needless to say it was worth every dollar and the wait for door to be shipped was also worth the wait. Quality is Excellent,  precision, no shoddy workmanship and looks great. I had a minor problem with a magnetic reed switch that could be replaced easily by unplugging and plugging in the new one. Jeff was great and after calling him I had the replacement switching my possession in 3 days…Thanks again Jeff. I can’t speak Highly enough about Jeff and his Company the Hidden Door Store. Do I recommend them Hell yes and best of all it’s Made in the USA
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tom Moran 
 
1138 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
I absolutely LOVE my hidden door book case.  I have always wanted a secret room and now that I have my first house I already have one.  I assumed it would be harder to install but it didn't take more than a few hours.  Make sure the watch the video all the way through before you do the work just to get a really good idea of what you have to do, then the install goes smooth.  This was a great purchase and is the highlight of my new place.  Eventually, I hope to drill a small hole to feed a wire through that attaches to a book on one end, and a latch on the other.  That would complete the effect :)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scotty Lang 
 
1227 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with Hidden Door Store has been a great experience. We build very high-end custom homes here on the west coast of Florida, and these doors are musts for most of the clients we work with. Service is awesome as well. Just this week we had an issue where the installers lost a couple of the key components for remote operation of one of our doors. Jeff at Hidden Door Store jumped in and helped right away. Highly recommended!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tim Drexler 
 
1227 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Nearly 6 years after I bought a door from these guys, I ran into a mechanical problem. They were helpful and prompt in getting my door repaired.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scott 
 
1357 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Cool pics and videos, but can't find your website!  Link to this google listing.  Or create a website that search engines can find.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Timothy Fantauzzo 
 
1377 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
What a GREAT company.  First, their products are SECRET DOORS!!! How cool is that!?  Everyone should own one - they are fun, provide a degree of safety, make the home unique, add value to the home, the kids love it, etc.  Personally, I would absolutely love to work for this company.  Such a neat concept.  SECOND... their customer service is without question top notch.  I bought a door in 2019.  Almost FOUR years later, I had an electronic component fail.  Not only did they cover it under warranty when it was WAY out of warranty (without me asking BTW), they also covered the shipping costs and provided excellent support communication to diagnosis and repair the part.  I cannot say enough good about this company.  In fact, I am now searching the house to figure out where I can add a second secret door!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Spencer Larkin 
 
1506 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Hidden door was amazing to work with.  Not only is the door made of the highest quality the customer service was top notch.  They modified my order and were easy to work with.  I would highly recommend them.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kyle 
 
1689 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Creative Home Engineering makes the highest quality secret doors and secret rooms out there
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dustin Goss 
 
2067 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
They have the best secret doors on the market.