We’re often contacted by frustrated customers asking if we can repair or modify a door they bought elsewhere. Sadly, most of these doors need to be replaced — a costly mistake that can be avoided by understanding the key differences between a door from the Hidden Door Store and the competition.
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Assembled Doors Pre-Installed for Quality Inspection | YES |
YES | |
Shipping damage covered even if client signed for delivery | YES |
Cancellation within 24 hours | FREE |
Cancellation after 24 hours | FREE |
Accepts returns | YES |
Contractor’s license status | Licensed, Bonded, Insured, in Good Standing |
Installation Service Offered | YES |
Double-your-money-back Anti-Burglary Guarantee | YES |
Years in Business | 21 |
Internal Structural Steel | YES |
Variable Anti-sag adjustment | YES |
Patented 5-axis adjustable hinges | YES |
We are proud to stand behind our doors, so we encourage everyone to read our unparalleled Terms and Conditions.
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Every door we build passes what we call “the one finger test.” A well designed and well built secret door shouldn’t take more than just a few pounds of force to open or close, even when loaded to capacity.
If a door can’t pass this test (and the vast majority can’t), run away! Chances are, it has serious sag issues that have been concealed by the use of feet, wheels, or ramps. Eventually, the sag, grinding, or rubbing will cause difficult operation or mechanical failure.
Our doors stand apart because:
A secret door is pointless if it sticks out like a sore thumb. That’s why we created “the penny test.” A penny is less than 1/16″ thick — equal to the size we strive for on all of our visible seams. Two pennies stacked flat is our absolute maximum gap across the floor. In fact, we don’t let a door ship if it can’t hit this basic benchmark. We’re also extremely careful in how we design our doors to minimize forward-facing seams and other areas prone to light leakage. No other secret door builder even comes close to passing the penny test. We are so confident in the quality of our concealment that we even guarantee your door won’t be discovered during a burglary.
Our doors excel in this test because:
Have you ever bought a product, opened it, and felt like you were unpacking a Russian nesting doll? Box after box of parts and countless pages of instructions. We aren’t into that, and know you aren’t either. All of our doors (except our kits, of course) come pre-hung and ready to install. You don’t need special tools or a team of contractors to install our doors. Many companies sell projects, not products, passing along the expense of tools and trades to you.
Our doors pass the toolbox test because:
Call us during regular business hours and see how long it takes to talk to a real person. Even better, the people who answer our phones are experts on the products we manufacture. In the rare event there’s a question they can’t answer, our engineers and production team are always available and willing to help out. Want to video chat instead? No problem, we can walk you through technical, installation, or purchasing questions while viewing your space in real time.
Our company passes the telephone test because:
What good is a secret door if it can be discovered?
Two pennies stacked flat is our absolute maximum gap across the floor – we don’t let a door ship if it can’t hit this basic benchmark. And our doors ALWAYS do.
We’re extremely careful in how we design our doors to minimize forward-facing seams and other areas prone to light leakage.
If the goal is to be undetectable, you can trust Hidden Door Store to do the job.
A “non-marking” caster added under a bookcase might seem like a quick fix, but it usually leads to uneven wear and drag. Cabinet or SOSS hinges aren’t built for the weight or movement of full-size doors, leading to alignment issues and sag.
When it comes to hidden doors, quality engineering, hardware, and proper design make all the difference.
Image: Competitor
